Smart Services - Smart Services for resource optimized energy systems in urban districts

The concept of a smart city explicitly refers to a sustainable city development. To apply smart city concepts in practice, it is essential to develop practice- and profit-oriented business models (smart services), which at the same time generate social and ecological benefits. Smart services are developed for the application in three specific city development areas and their practicability is verified in a comprehensive stakeholder process with decision makers.

Short Description




Starting point / motivation

The concept of a smart city explicitly refers to a sustainable city development. Smart city approaches have not been developed further than the demonstration phase yet, in which the technical feasibility has been and still is priority.

Contents and goals

Therefore, the current project proposal contributes to increasing the feasibility of smart city attempts through developing smart services. Through the development and elaboration of usable business models, the idea of a smart city will be applied in the field increasingly.

Due to the fact that the development of smart services is in a very early stage, the project is, as a first step, limited to the energy-economical aspects of the smart city approach within a definite area of a city (neighbourhoods). The key is the (optimised) integration of energy demand and energy supply within the neighbourhood. Therefore, a smart service is understood as a package of services that are necessary to facilitate the required integration of energy demand and energy supply of individual systems into the overall system neighbourhood.

Smart services are able to transfer the advantages of the total system and its optimised integration to the individual subjects (development companies, real estate developers, user groups, utilities).


Due to the active participation of the three city development areas Salzburg Lehen, Graz Reininghaus and Wien Donaustadt, the project features a strong practical relevance (bottom-up approach). The smart service business cases are being developed on the basis of these examples with respect to their specific conditions and requirements instead of choosing a more general approach.

Smart services are developed in analogy with the strategic product development for energy services. Standard procedures, which are applied in the energy services market, are adapted and enhanced.

As an economical basis for the development of smart services for the participating neighbourhoods, the diverse technical and energy-economical variants of the smart city concept are being analysed by means of the methodical life-cycle cost analysis. Again necessary methodical adaptations and enhancements are implemented and tested on the demonstration areas.

Complementary to the three Austrian city development areas, experiences and lessons learned based on the implementation of smart city attempts in neighbourhoods in general and the development of smart services in particular are exchanged from international good practice examples during an expert excursion and an expert workshop. The specific examples are the city development areas in Zürich, Basel, Freiburg, Berlin, Hamburg, Copenhagen and Stockholm.

In the second part, generally valid derivations for future city development processes and conclusions for supporting policy framework conditions and political instruments are derived from the lessons learned which are extracted from the collaboration between the three participating development areas in Austria.

Expected results

The key results from the project are on the one hand business cases for smart services, which are applicable in the three participating city development areas in Austria, and, on the other hand, generally applicable methods and processes, which contribute to the implementation of smart city concepts in practice. These methods and processes are outlined in a clearly structured guideline.

Project Partners

Contact Address

e7 Energie Markt Analyse GmbH
Klemens Leutgöb
Walcherstraße 11/43
A-1020 Vienna
Tel.: +43 (1) 907 80 26 - 53
Mobil: +43 (676) 76 13 253